Good to know
Our Policies
Everything you need to know before placing your order.
Ordering
- All orders are custom-made to order. Please place your order at least 48–72 hours in advance to ensure availability.
- Orders are placed through our ordering site at shop.bakesy.app/b/dipped-x-faith.
- Availability is subject to change. Please inquire before placing an order to confirm availability for your desired date.
- A deposit may be required for large or custom orders.
Pickup
- Pickup is available Monday through Saturday, 10:00 am – 5:00 pm.
- Exact pickup times will be discussed and confirmed during the ordering process.
- Please do not arrive before your confirmed pickup time.
- Pickup location will be provided upon order confirmation.
Delivery
- Limited delivery may be available within the Kansas City area for an additional fee.
- Delivery availability and fees will be discussed during the ordering process.
- Delivery is not guaranteed and is subject to availability.
- Please inquire about delivery when placing your order.
Cancellations & Refunds
- Due to the custom, perishable nature of our products, all sales are final.
- Cancellations made at least 48 hours before the scheduled pickup may be eligible for a store credit.
- No refunds will be issued for cancellations made less than 48 hours before pickup.
- If there is an issue with your order, please contact us within 24 hours of pickup at [email protected].
Allergens
- Our products are made in a home kitchen that may contain nuts, dairy, eggs, soy, and wheat.
- We cannot guarantee an allergen-free environment.
- Please inform us of any allergies when placing your order so we can advise accordingly.
- Dipped x Faith is not responsible for allergic reactions.
Contact
- For questions about your order or our policies, please reach out to us at [email protected].
- You can also find us on Facebook (Dipped x Faith), Instagram (@dipped_x_faith), and TikTok (@tiarafaith94).
- We aim to respond to all inquiries within 24–48 hours.
Policies are subject to change. Last updated October 2026.